9jaya Privacy Policy — Your Data Is Safe With Us

Protecting your personal data is 9jaya's highest priority. Here you'll find a clear and transparent overview of how we collect, use, and safeguard your information.

Last Updated: January 2026

How 9jaya Protects Your Privacy

Our privacy policy is built on six core principles. Protecting your data is our top priority in every decision we make.

Encrypted Data Storage

All your personal data at 9jaya is protected with SSL encryption. No unauthorized party can access your information.

No Third-Party Data Sharing

Your data is never sold or shared with advertisers or third parties. That is our commitment.

Minimal Data Collection

9jaya only collects information that is strictly necessary to provide its services and meet legal requirements — nothing more.

Your Data, Your Control

You can view, correct, or request deletion of your data at any time.

Regular Security Audits

Our systems are regularly audited by independent security experts. Any vulnerabilities found are addressed immediately.

Clear Communication in Bengali

All privacy information is communicated in plain, straightforward language — no confusing legal jargon.

1Introduction & Scope

Welcome to 9jaya's Privacy Policy. This policy explains how we collect, store, and protect your personal information when you use 9jaya's website and services.

By using any 9jaya service, you agree to this Privacy Policy. We value your trust and are committed to keeping your information secure at all times.

This Privacy Policy governs 9jaya's Terms & Conditions and Responsible Gaming Applicable alongside the policy.

2What Information We Collect

9jaya collects the following information to deliver its services and meet legal obligations:

Data Type Example Purpose of Collection
Identity Information Full name, date of birth, national ID number Account Verification & KYC
Contact Information Mobile number, email address Account Communication & Security
Financial Information Payment methods, transaction history Deposit & Withdrawal Processing
Technical Information IP address, browser, and device type Security Monitoring & Fraud Prevention
Usage Data Betting history, favorite games, login activity Service improvement and personalization

9jaya does not collect any information beyond what is stated above. No sensitive data is collected without your explicit consent.

3How We Use Your Information

9jaya uses your information only for the purposes listed below — nothing more:

  • Account Management: To enable registration, login, and account security.
  • Payment Processing: To process deposits and withdrawals securely.
  • KYC Verification: To verify a member's identity and age.
  • Customer Support: To handle your questions and resolve any complaints.
  • Fraud Prevention: To detect and prevent suspicious activity.
  • Legal Obligation: To comply with regulatory requirements.
  • Service Improvement: To analyze and improve your experience on our platform.
  • Relevant Offers: To inform you of bonuses and promotions tailored to your preferences.
You can opt out of promotional communications at any time by contacting our support team.

4Data Sharing & Disclosure

9jaya does not sell your personal data. Information may only be shared in the limited circumstances outlined below:

  • Payment Processor: Required information shared with Mobile Pay, Nagad, and Rocket for deposits and withdrawals.
  • KYC Partner: With authorized institutions for identity verification.
  • Legal Authority: To the relevant authorities when required by court order or legal obligation.
  • Technology Service Providers: Servers and cloud storage providers are bound by strict confidentiality agreements.

Outside of the cases listed above, 9jaya does not share your information with any advertisers, brokers, or third parties.

5Cookies & Tracking Technologies

The 9jaya website uses cookies. Cookies are small data files stored in your browser that help enhance your experience.

  • Essential Cookies: For login sessions and security purposes — these cannot be disabled.
  • Functional Cookies: To remember your preferences and settings.
  • Analytics Cookies: For understanding site usage — you can turn this off.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may cause certain features on the site to stop working.

6Data Security Measures

9jaya uses industry-standard security technology to protect your privacy:

  • All data transfers are protected with 256-bit SSL/TLS encryption.
  • Passwords are never stored in plain text — only encrypted hashes are kept.
  • Two-factor authentication (2FA) is triggered on suspicious login attempts.
  • 24/7 security monitoring is active across all servers.
  • Regular penetration testing and vulnerability scanning.
  • Data backups are encrypted and stored on geographically separate servers.
No technical measure is 100% secure. That's why you should keep your password strong and never share it with anyone.

7Data Retention Period

9jaya does not retain your data longer than necessary. Retention periods depend on the type of data:

  • Account Information: For the duration of active account use and 5 years after closure.
  • Financial transaction records: Up to 7 years for legal obligations.
  • KYC Documents: 5 years after account closure.
  • Log Files & Technical Data: Up to 12 months.
  • Marketing Preferences: Until consent is withdrawn.

Once the stated retention period expires, your data is securely deleted or anonymized.

8Your Privacy Rights

As a 9jaya member, you have the following rights regarding your personal data:

Right to Access

You have the right to know what information we hold about you.

Right to Rectification

You can request corrections to any inaccurate or incomplete information.

Right to Erasure

You can request deletion of your data unless we are required by law to retain it.

Right to Restrict Processing

You can request that we stop using your data for specific purposes.

Data Portability

You may request a copy of your data in a structured, readable format.

Right to Withdraw Consent

You can withdraw your consent to marketing communications at any time.

To exercise any of these rights, contact our support team. We will respond to your request within 30 days.

9Minor Protection

9jaya strictly does not provide services to anyone under 18. We do not knowingly collect any personal information from minors.

If we have evidence that a member is under 18, their account will be immediately closed and any collected data will be securely deleted.

A note for parents: if your child has accidentally created an account on 9jaya, please contact our support team immediately.

10Changes to the Privacy Policy

9jaya may update this Privacy Policy when necessary. Depending on the nature of the changes, we will notify you as follows:

  • For minor changes: the date on this page will be updated.
  • For major changes: you will be notified in advance via email or app notification.

Continued use of 9jaya after any changes means you accept the updated Privacy Policy. We recommend checking this page regularly.

11Contact & Complaints

For any questions about our privacy policy or requests regarding your personal data, please get in touch with us:

Email

Privacy@9jaya.biz — for all privacy-related requests.

Live Chat

Use the site's Live Chat support for direct assistance.

FAQs

FAQ page Find answers to common questions.

Related Policies

Terms & Conditions and Responsible Gaming View.

Join Our Secure Platform Today

Now that you know 9jaya's privacy policy, register with confidence and enjoy betting in a secure environment.

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